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FAQs
Can I ship my order to an address other than my home address?
When placing an order, you may enter separate billing and delivery addresses. The order will be delivered to the address indicated. You will receive a receipt with details of your order via e-mail. If you have an account, you can also create, change and save multiple addresses in your address book.
Has my order been shipped yet?
Website and phone orders are usually picked and shipped within 24-48 hours on a local business day. Please be patient as delays might occur due to public holiday.
How quickly can I receive my order?
Delivery times will depend on the city/town you are in. Shipments usually take 5-7 business days upon order confirmation.
My products have leaked during transit. What do I do?
Please contact us. Our customer support team will be able to assist you.
What are the shipping charges I will incur?
The shipping and handling charges are given at the time of checkout and consumers will know about it before making the payment.
How can I check the status of my order?
When you place an online order, you will receive an email confirmation with your order number; this is also your receipt. You will receive another email when your order has been shipped. It will include detailed information and your order tracking number. You can track your shipment by clicking on the Order Status in My Account section
How do I change or cancel an order?
Orders are processed once they are submitted. So, it is not be possible to cancel an order once it has been placed.
How do I pay for my order?
We accept Credit Card and Debit Card, UPI and COD.
How do I place an order online?
To place an order, click the “add to cart” button next to any product you wish to purchase. When you have added all products, you want to order into your cart, click on the “proceed to checkout” button to begin the checkout process. The site will guide you through the necessary steps to gather pertinent information to get your order to you accurately and promptly.
If you need assistance with your order, please email at info@cosmetikaa.com
How do I return a product?
If you want to return a product for any reason, please get in touch with our customer service within 48 hours of receipt of delivery by emailing us at info@cosmetikaa.com.
How will I know my order has been registered?
Upon placing your order, you will receive a summary and receipt via email. If you’ve registered with us, your order will also be viewable on the site after 24 hours in the My Account section until delivery.
